Salesforce has expanded Headless 360, enabling organisations to transform enterprise applications into reusable business capabilities that can be securely accessed by AI agents. The advancement supports businesses as they move towards an AI-powered future, where intelligent agents work alongside employees to improve productivity, decision-making and customer experiences.
As enterprises accelerate AI adoption, the ability to connect AI agents with trusted business systems has become increasingly important. Headless 360 enables authorised AI agents to discover, understand and act across Salesforce capabilities while maintaining existing identity controls, permissions, workflows and governance frameworks.
The expanded platform introduces new Model Context Protocol (MCP) servers, Data 360 capabilities, Slack integrations, developer tools, reusable Skills and headless experiences across Salesforce solutions.
At the centre of Headless 360 is the new Headless 360 MCP Server, which allows authorised AI agents, including those operating through Agentforce and other AI platforms, to securely access Salesforce capabilities. This enables organisations to extend existing business processes into AI-powered experiences without rebuilding their technology foundations.
Salesforce is also introducing the Data 360 MCP Server, allowing AI agents to work with trusted customer data, generate insights, create audience segments and support more personalised customer engagement.
The platform also extends AI capabilities into everyday workflows through Slackbot’s MCP Client, enabling employees to connect securely with Salesforce and partner applications through conversations, access information and complete tasks more efficiently.
Headless 360 supports capabilities across Salesforce including Marketing, Sales, Service, Commerce, MuleSoft, Informatica and Tableau. Salesforce is also making reusable Agent Skills and Plugins available, enabling developers to create governed capabilities that can be deployed across different AI experiences.
For businesses navigating digital transformation, Headless 360 represents a shift from applications designed primarily for human interaction towards enterprise capabilities built to support both people and intelligent AI agents.
With trusted data, secure governance and reusable capabilities at its foundation, Salesforce aims to help organisations build the infrastructure required for the next generation of AI-powered business operations.
