Commitment to Quality Excellence
Sathosa Motors PLC (SML), the authorized distributor for Isuzu vehicles in Sri Lanka, has achieved ISO 9001:2015 certification, marking an important milestone in the company’s continued commitment to quality management, customer satisfaction and operational excellence.
The certification has been awarded by Bureau Veritas Certification Holding SAS – UK Branch, following an audit of Sathosa Motors PLC’s management system. The certification confirms that the company’s management system has been audited and found to comply with the requirements of the internationally recognized ISO 9001:2015 Quality Management System standard.
A Commitment to Quality Across the Isuzu Customer Journey
The scope of the certification covers the import and sales of Isuzu brand-new vehicles, sales of Isuzu Genuine Spare Parts, and after-sales services including repair and maintenance.
This achievement reflects Sathosa Motors PLC’s commitment to maintaining structured and consistent processes throughout the customer journey—from the purchase of a new Isuzu vehicle to the supply of genuine spare parts and the provision of professional repair and maintenance services.
More importantly, the certification reinforces SML’s focus on continuously strengthening its systems to deliver dependable products and services while meeting the evolving expectations of customers.
Quality Standards Across the SML Network
The ISO 9001:2015 accreditation is a multi-site certification, extending beyond the company’s Head Office in Colombo. It encompasses key operations within the SML network, including the Peliyagoda, Vauxhall Street, and Kurunegala workshops, together with genuine spare-parts operations at branches in Rathnapura, Badulla, Dambulla, Kandy, Panchikawatta, Matara, Kurunegala and Negombo.
The inclusion of multiple locations demonstrates SML’s emphasis on implementing consistent quality-management practices across its operations and providing customers with dependable service standards throughout its network.
Strengthening Customer Confidence
For Sathosa Motors PLC, achieving ISO 9001:2015 certification represents more than an international recognition. It provides a framework for strengthening process discipline, accountability, service consistency and continual improvement across the organization.
As the company continues to expand the presence of Isuzu in Sri Lanka, the certification further strengthens customer confidence in SML’s ability to provide quality vehicles, genuine spare parts and dependable after-sales support.
Driving Forward with Quality
The achievement of ISO 9001:2015 certification represents another significant step in Sathosa Motors PLC’s journey towards greater operational excellence and customer satisfaction.
Building on its established presence in Sri Lanka’s automotive industry, SML will continue to strengthen its quality-management practices, develop its people and processes, and enhance the overall ownership experience offered to Isuzu customers.
For Sathosa Motors PLC, quality is not simply a standard to be achieved—it is a commitment to customers that must be maintained every day.
